raj123 Privacy Policy

1. Data Controller

raj123.club ("raj123") is the data controller responsible for the personal data of Users collected through the raj123 Platform. As data controller, raj123 determines the purposes and means of processing personal data in connection with the operation of its online casino and sports betting services.

Questions regarding this Policy or the processing of your personal data may be directed to the raj123 support team at any time via the contact details in Section 15.

2. Personal Data We Collect

raj123 collects the following categories of personal data from Users:

• Registration Data: Full name, email address, date of birth, country of residence, and preferred currency (PKR for most Pakistani users).
• Identity Verification (KYC) Data: Government-issued identification (CNIC or passport), proof of address, and where required, documentation evidencing ownership of payment methods such as JazzCash or Easypaisa accounts.
• Financial Data: Payment method identifiers (mobile wallet numbers, bank account references), deposit and withdrawal history, and transaction records. Full card numbers and banking credentials are not stored by raj123 — they are processed directly by our payment partners.
• Account Activity Data: Login timestamps, IP addresses at time of login, device type and browser information, bet history, game session data, and balance history.
• Communications Data: Messages sent to raj123 support via live chat or email, including the content of those communications and associated metadata.
• Marketing Preferences: Whether you have opted in or out of marketing communications from raj123.

3. How We Collect Your Data

raj123 collects personal data through the following means:

• Directly from you: When you register an Account, complete KYC, make a deposit or withdrawal, contact support, or participate in a promotion.
• Automatically: Through cookies, log files, and technical tracking mechanisms when you access and use the raj123 Platform. This includes IP address, session duration, pages visited, and device fingerprint data.
• From third parties: Identity verification providers may supply verification outcomes to raj123. Payment processors confirm transaction status. Fraud prevention services may provide risk scoring data associated with your registration or payment details.

4. Legal Bases for Processing

raj123 processes your personal data on the following legal bases:

• Contract Performance: Processing necessary to fulfil our obligations under the Terms & Conditions you accepted at registration — including account management, payment processing, and bet settlement.
• Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering (AML) regulations, identity verification requirements, and regulatory reporting obligations.
• Legitimate Interests: Processing carried out to protect the Platform from fraud, ensure Platform security, conduct analytics to improve the user experience, and maintain responsible gaming standards.
• Consent: Where raj123 sends you optional marketing communications or uses non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw this consent at any time.

5. How We Use Your Personal Data

raj123 uses your personal data for the following purposes:

• To create and manage your raj123 Account, including authentication and account security;
• To process deposits and withdrawals via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and other supported methods;
• To verify your identity and age in compliance with KYC requirements before processing withdrawals or upon request;
• To settle bets, calculate winnings, and apply bonuses to your Account Balance;
• To provide customer support in response to your queries, complaints, or responsible gaming requests;
• To send you account-related communications including transaction confirmations, security alerts, and Terms changes;
• To conduct fraud detection and prevention activities to protect the integrity of the Platform and our Users;
• To comply with applicable legal and regulatory obligations, including anti-money laundering obligations;
• To analyse usage patterns and improve the raj123 Platform, user interface, and product offerings;
• To send marketing communications where you have consented to receive them.

6. Data Sharing & Disclosure

6.1 Service Providers. raj123 shares personal data with carefully selected third-party service providers who assist in operating the Platform, including: payment processors (who handle JazzCash, Easypaisa, and international payment transactions), identity verification providers, fraud prevention services, cloud hosting providers, and customer support software providers. All service providers are contractually required to process data only as instructed by raj123 and to maintain appropriate security standards.

6.2 Legal Disclosure. raj123 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by law, court order, or regulatory instruction. We will notify you of such disclosure where legally permitted to do so.

6.3 No Sale of Data. raj123 does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing companies. Your data is used only as described in this Policy.

6.4 Business Transfers. In the event of a merger, acquisition, or sale of all or part of raj123's business, personal data may be transferred as part of that transaction. Users will be notified of any such change that materially affects how their data is processed.

7. International Data Transfers

The raj123 Platform is operated with infrastructure that may be hosted in jurisdictions outside Pakistan. Where personal data is transferred outside your country of residence, raj123 takes steps to ensure that appropriate safeguards are in place — including data processing agreements incorporating standard contractual clauses or equivalent protections — to maintain the security and integrity of your data in transit and at rest.

8. Data Retention

raj123 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specifically:

• Account data and transaction records are retained for a minimum of five years following account closure, in line with anti-money laundering regulatory requirements.
• KYC documentation is retained for the duration of the account relationship and for a minimum of five years thereafter.
• Support communications are retained for up to three years following the resolution of the relevant query.
• Cookie and analytics data is retained for periods consistent with the purpose of the relevant tracking technology, as set out in Section 10.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with raj123's data management procedures.

9. Security Measures

raj123 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the raj123 Platform;
• Encrypted storage of account credentials using industry-standard hashing algorithms;
• Access controls restricting personal data to authorised raj123 personnel only, on a need-to-know basis;
• Regular security assessments and monitoring of Platform infrastructure;
• Two-factor authentication options for User Accounts to reduce the risk of unauthorised access.

Despite these measures, no online platform can guarantee absolute security. Users are encouraged to maintain strong, unique passwords for their raj123 Account and to notify support immediately if they suspect any unauthorised access.

10. Cookies & Tracking Technologies

raj123 uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device by your browser when you visit the Platform.

• Essential Cookies: Required for the Platform to function correctly — including session management, login state, and security tokens. These cannot be disabled without affecting core Platform functionality.
• Analytics Cookies: Used to understand how Users interact with the raj123 Platform — including pages visited, session duration, and error encounters. This data is aggregated and used to improve the Platform.
• Preference Cookies: Store your Platform preferences such as language settings, display options, and saved filters.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the raj123 Platform.

11. Your Data Rights

Subject to applicable law, you have the following rights in respect of your personal data held by raj123:

• Right of Access: You may request a copy of the personal data raj123 holds about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data in your Account.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to Restrict Processing: You may request that raj123 restrict processing of your personal data in certain circumstances, such as where you contest its accuracy.
• Right to Data Portability: Where processing is based on consent or contract, you may request that raj123 provide your personal data in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact raj123 support using the details in Section 15. raj123 will respond to verified requests within a reasonable timeframe, typically within 30 days.

12. Children's Privacy

The raj123 Platform is strictly intended for adults aged 18 and over. raj123 does not knowingly collect personal data from persons under the age of 18. If we become aware that personal data has been submitted by a minor, we will delete that data and close the associated Account without notice. Parents and guardians are advised to implement appropriate parental controls on devices accessible to minors.

13. Third-Party Links

The raj123 Platform may contain links to third-party websites or services. This Policy applies only to raj123.club and does not extend to any third-party websites. raj123 is not responsible for the privacy practices of third parties and recommends that you review the privacy policies of any third-party site you visit.

14. Changes to This Policy

raj123 reserves the right to update or modify this Privacy Policy at any time. Where changes are material, raj123 will notify registered Users by email or by prominent notice on the Platform at least 7 days prior to the changes taking effect. Your continued use of the Platform after the effective date of any revision constitutes acceptance of the updated Policy.

The current version of this Policy is always accessible at raj123.club/privacy-policy. The "Last updated" date at the top of this page reflects when the Policy was most recently revised.

15. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or the processing of your personal data by raj123, please contact us through the following channels:

• Live Chat: Available 24/7 directly on the raj123 Platform
• Email: [email protected]

Support is provided in English. Urdu-friendly assistance is available on request. raj123 aims to respond to all data-related queries within 30 days of receipt.

This Privacy Policy was last reviewed and updated in June 2026.